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Problem Solving Processes


Problem Solving Processes
The Models…
型號

解決問題程序
Become Aware of problem
意識到的問題

Six Sigma 6 西格瑪

Ford’s 8D
初步分析原因

Chrysler Steps
克萊斯勒步驟

Use Team Approach (1)
團隊商量

Deming
解決

Steps
步驟

7D
Define 定義 (2)

Describe the Problem
分析原因

P
Implement and Verify Interim (Containment) Actions
執行和查證暫住(抑制)活動

Define Problem
明確問題

1 2 3

(3)

1
(4) Measure 量度 Define and Verify Root Causes Identify Potential Causes
確定潛在的原因

Study Problem
學習問題

a Analyze Causes n
分析原因

Select Likely Causes
選擇相似的原因

No Analysis 分析

Is the Pltential Cause a Root Causes?

Plan changes
計劃改變

4

Yes Identify Alternative Solutions
確定供選擇的解決方法

Do

Implement solution
執行解決

Improve 改善

(5)

Verify Corrective Actions
檢驗改正行動

Check

Check Result
檢查結果

5

(6) Control 控制

Implement Permanent Corrective Actions
執行長期更正行動

Action
(7) Prevent Recurrence
預防再發生

Standardize Solution
標准化解決 建立未來解決方案

6

(8)

Congratulate Your Team
祝賀小組的成功

Establish Future Plan 7

5

5-WHY ANALYSIS SHEET
5 個為什麼分析表
Failure Mode
失敗型號

Department/Area
部門地區

Equipment
工具
T O P C O N T R IB U T O R S P A R ET O

1 .2 1 0 .8 0 .6 0 .4 0 .2 0

0

0 .2

0 .4

0 .6

0 .8

1

1 .2

WHY #1:

WHY #5:

WHY #2:

TEMPORARY COUNTERMEASURES
暫時的測量改善方法

Date ________

WHY #3:

FINAL COUNTERMEASURE -PERMANENT CORRECTIVE ACTION
最後的更正行動

Name ________ Date _________

WHY #4:
VERIFICATION: 查證 No Recurrence in Three Months? TBD Date______ Single-Point Lesson? Date________ Do The 5 WHY’S MAKE SENSE WHEN READ BACKWRD?
如果根本問題不止 5 個,增加此表

Note: Continue on separate page if 5-Why are not enough to determine root cause (如果根本問題不止 5 個,增加此表)

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