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Enterprise Excellence Overview企业优化概观

Goodrich Continuous Improvement Goodrich 持续改进

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Enterprise Excellence Overview 企业优化概观

Enterprise Excellence 业优化管理 企业优化管理

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Enterprise Excellence Overview 企业优化概观

What is Enterprise Excellence? 企业优化管理是什么? 企业优化管理是什么 Expectations, enabling & accountability 期望、 期望、授权 、负责
Leadership are leading through behaviors & actions 贯穿于言行举止的领导 The application of Lean Principles is non optional 精益原则的应用不是可有可无的 精益原则的应用不是可有可无的 Policy Deployment is the “focal driver” 政策实施是“中流砥柱” 政策实施是“中流砥柱” Providing the means & the forum for employee engagement 给员工提供参与的方法和平台 All Value Added activities are linked 所有增值的活动都紧密相连
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Enterprise Excellence Overview 企业优化概观

What is Enterprise Excellence? 企业优化管理是什么? 企业优化管理是什么 Expectations, enabling & accountability (cont.)
Standard Work & Visual Controls are Second Nature 把标准作业和目视管理变为一种本能 Problem identification and resolution are real time 实时确定并解决问题 Continuous Improvement is a way of life 持续改善是一种生活方式 We are the customer's supplier of choice 为客户的首选供应商

Moving down three tracks

顺着三个轨道移动
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Enterprise Excellence Overview 企业优化概观 Skills Development Tracks 技术开发轨道
政策部署
Policy Deployment
? A Formal Structured Review Process ? Local Multiple? Hardwired to Year Objectives Compensation ? Driver Measures for everyone

? How the Business is Led & Managed

? The New Reality - LWW & CI

Organization Evolution

组织进化

? Product vs. Process ? A Positive Centers. ? De-Layering Employee Philosophy ? Collocation

? Tasks & Activities not Functions ? Value Streams

Enterprise Excellence
企业优化

Lean Skills ? Random Development Use of and Tools Application

精简技能的 发展及应用
To Immediate Area
于立即区

? Strategically Focused Objectives Linked to ? Business and Business Plan Commercial Objectives for Events ? Focused Events ? Standard Work ? Flow & Linkage

Results Visible
显而易见的结果

At a Facility level
在设备/机构的层面 在设备 机构的层面

At a Business Level
在企业的层面

By the Customer
由客户的角度 客户的角度
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Enterprise Excellence Overview 企业优化概观
Enterprise Excellence (EE) Assessment 企业优化(EE)评估 企业优化 评估
An EE Matrix is used to guide and assess each Value Stream’s / Department’s progress toward Enterprise Excellence 使用企业优化指标表来指导和评估价值流/各部门优化管理的进度 各部门优化管理的进度. 使用企业优化指标表来指导和评估价值流 各部门优化管理的进度 Goals for each year and Progress are shown on the matrix 年度目标和进度都在指标表中写明. 年度目标和进度都在指标表中写明 Instructions and progress objective evidence examples are provided to aid in establishing specific improvements for people and processes 为了帮助用户建立具体的改善措施, 为了帮助用户建立具体的改善措施,EEM提供说明和客观的进度证据示例 提供说明和客观的进度证据示例 The EE assessment is a standard Policy Deployment Improvement Target for each Value Stream / Department 企业优化评估是每个价值流/部门的标准政策部署改善目标 企业优化评估是每个价值流 部门的标准政策部署改善目标 A major element in “Gainshare” (Aerostructures only) 共享收益 收益”( “共享收益 (Gainshare)的一个主要成分(仅限航天结构部 )的一个主要成分(仅限航天结构部)

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Enterprise Excellence Overview 企业优化概观
企业优化指标表企业优化指标表 例子

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Enterprise Excellence Overview 企业优化概观

The Lean Path to Excellence 迈向精益企业之路

The Principles of Lean, when tenaciously applied to the Enterprise, WILL lead to Enterprise Excellence!
坚持不懈地遵循、贯彻精益原则,是 坚持不懈地遵循、贯彻精益原则, 成就精益企业的关键! 成就精益企业的关键! 精益企业的关键

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Enterprise Excellence Overview 企业优化概观

Fundamentals 基本理念

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Enterprise Excellence Overview 企业优化概观 Fundamentals of the Lean Enterprise 精益企业的基本理念 What Does It All Mean ? 这些代表了什么? 这些代表了什么

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Enterprise Excellence Overview 企业优化概观 Fundamentals of the Lean Enterprise 精益企业的基本理念

Everyone is engaged in changing the organization through
the understanding and deployment of the Lean Principles. 通过理解掌握并执行精益原则, 于公司的革新中。 通过理解掌握并执行精益原则,每一个人 都投身于公司的革新中。 It is a fundamental change in the way that an organization conducts business

公司经营模式将有根本的变化
It is not 这不是 … an initiative一个倡议 一个倡议 a program一个程序 一个程序 Negotiable 可协商的

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Enterprise Excellence Overview 企业优化概观 Fundamentals of the Lean Enterprise 精益企业的基本理念

The Transformation of the Value Delivery Process 价值传递过程 的蜕变
Where Leadership Leads and Employees Engage 领导引导,员工参与 To One Which Is Devoid of Waste 达到毫无浪费 That Exposes Problems Real Time 即时 暴露问题 暴露问题 Deals With Facts 针对事实 Forces Problem Resolution 推动问题的解决 Emphasizes Creativity Before Capital 强调先创新,再投资

Sustains Company-Wide Continuous Improvement 维持全公司的持续改进
Encourages Legitimate Employee Engagement 合法的鼓励员工参与 Meets Customer Expectations At Low Cost 以低成本达到客户的期望 Is Visual 是可见的
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Enterprise Excellence Overview 企业优化概观

Leadership 领导

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Enterprise Excellence Overview 企业优化概观

Leadership领导 领导
What is it?是什么 是什么? 是什么 How is it recognized? 如何识别? 如何识别? Is it Given or Chosen?是被授予的还是被挑选的 是被授予的还是被挑选的? 是被授予的还是被挑选的

It’s all about…? 这是关于…?

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Enterprise Excellence Overview 企业优化概观 Leadership领导 领导 -Is it managing or leading?是管理还是领导 是管理还是领导?
Managers focus on – 经理着重于 – -Results 成绩 -Things事物 事物 -Efficiency效率 -Efficiency效率 -How to maintain the order of things Leaders focus on – 领袖着重于 领袖着重于 – -Drivers of the results 达到成绩的驱动力 -People 人 -Effectiveness 成效 -How do we change the order of things如何改变事物的秩序 如何改变事物的秩序 -Principles原则 原则 …

如何保持事物秩序
-Rules

条例


Do we need to do both?…YES What is the underlying focus?
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我们需要两者兼顾吗? 我们需要两者兼顾吗?……当然 当然 什么是根本着重点? 什么是根本着重点
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Enterprise Excellence Overview 企业优化概观 Leadership 领导

“A leader is one who can lead an organization to a place it would not normally go on its own” 领袖是一个有能力引领组织到达(该组织 是一个有能力引领组织到达( 依靠)自身通常所不能达到的境地。 依靠)自身通常所不能达到的境地。
Joel Barker

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Enterprise Excellence Overview 企业优化概观 Leadership 领导
Leadership model 领导模式 领导模式….. Recognize those that contribute对做出贡献 的人加以肯定 Establish values 树立价值 Expect Opposition 预料反对 Organize the work 组织运作 “Let us rise up and Build”… establish the Vision ”让我们共创…”树立理想
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Clear Recognition of a need认清需要 Personal concern with the need 对需求关切 Available to meet the need 能够配合需求 Preparation 准备 Personally documenting

Is there one of these that is key?那

个更重要? 个更重要

reality
亲自记录现实

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Enterprise Excellence Overview 企业优化概观 Leadership 领导
Is there one that is key 可有关键 可有关键? 关键 如果你不能识别表现或价值间的差距
You will not take the steps to close the gap

Yes!

If you can’t identify the gap…performance or values

你将不会采取步骤措施弥补这个差距
You must have the anxiety over the gap

你必须把差距放在心上,反复思索 你必须把差距放在心上,
We have demonstrated that we have the tools to close the gap

我们已经表明我们有很多工具可消除差距
We have repeatedly demonstrated that the tools work…every time

我们已经再三的证明这些工具总是有效
We must choose to use them

我们必须选择使用工具

Clear Recognition of a need 需求明晰
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Enterprise Excellence Overview 企业优化概观 Lean Leadership 精益领导
Attributes 特性 :

Change Agent 主动革新者 Broad skills base 广博的技能基础 Ethical 有道德 Pursues the LWW 追求LWW Communication skills 具沟通能力 Business acumen 具业务手腕 Accountable 有责任性的 Team oriented 有团队精神 Problem solver 善于解决问题 Credible 诚实可靠
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Enterprise Excellence Overview 企业优化概观 Leadership 领导
Leaders will 领袖能... Engage, Learn and Participate 投入、 投入、学习和参与 Have a Working Knowledge of the Process and be Actively Involved 对有关过程具备应用知识, 对有关过程具备应用知识,并且能积极参与 Sense of Urgency Regarding Event Follow up and Barrier Removal 有事后跟踪和排除障碍的迫切感 Have a Strategy to Utilize Freed-up Resources 策略地使用 使用释放了的资源 有策略地使用释放了的资源 Create an Environment Supporting Change 创造一个支持革新的环境
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Enterprise Excellence Overview 企业优化概观 Leadership 领导 Leaders will 领袖能... (cont.) )
Commit the Resources (Physical and Human) 落实各种资源(物资和人力) 落实各种资源(物资和人力 Set the bar high 制定高标准 Provide the tools to get over the bar 找出超越标准的方法 Set the expectation to get over the bar 展示超越标准的希望 Lead the leap of faith ……... 引导信心的飞跃 ……...

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Enterprise Excellence Overview 企业优化概观
Leadership…creating the Environment 领导......创造环境 领导 创造环境 Leaders Must:
Provide air cover for employees attempting radical change

给那些尝试彻底改革的员工提供保障 给那些尝试彻底改革的员工提供保障 彻底
Be Bold, practice leaps of faith or we won’t meet stretch goals

勇敢无畏,敢于实现信心飞跃,否则就不能达到夸大的目标 勇敢无畏,敢于实现信心飞跃,否则就不能达到夸大的目标 夸大
Create blameless environment that relentlessly searches for waste, not the authors of waste

创造不相互指责的环境,不屈不挠的找寻浪费, 创造不相互指责的环境,不屈不挠的找寻浪费,而非找出浪费的主人 找寻浪费
Identify, nurture and support internal champions who demonstrate support for where we are going

确认、 确认、培养并支持那些实现我们目标的员工
Create Curiosity, Reward Courage

创造好奇心, 创造好奇心,奖励勇气
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Enterprise Excellence Overview 企业优化概观 Leadership…it’s all about… 领导力…就是一切关于 领导力 就是一切关于… 就是一切关于
Principles 原则 Learn them 学习原则 Teach them 教导原则 Model them 崇效原则 Live them 经历原则

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Enterprise Excellence Overview 企业优化概观 Driving the Culture 推动企业文化
Evolution as an Aerospace Company 发展成为宇航公司 Initial People Philosophy implementation 初步落实人本哲理计划 初步落实人本哲理计划 落实人本哲理 Introduction of Continuous Improvement 引入持续改进方案 Policy Deployment 政策部署 Strategic Imperatives 策略使命
LPD Model
Dollars “Recurring” Non -Recurring -Recurring Non Recurring Recurring Cost Production Time Start

LPD/STRIDE Goodrich Values GR价值观 价值观 Goodrich People Philosophy GR人本哲理 人本哲理 人本

1983

1986

1995

1996

1999

2002

2007

2008
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Enterprise Excellence Overview 企业优化概观 Leadership.……. And Enterprise Excellence 领导…… 和企业卓越性 领导
Developing our culture to implement & sustain change … 建立持续改进的企业文化

Goodrich Values
Enterprise wide

Positive Employee Philosophy ( 1983 ) Our work environment
积极员工理念(1983) 积极员工理念( 员工理念 ) -我们的工作环境 我们的工作环境 我们的工作

Goodrich 泛企业价值规

Ethical Effective 2-way Behavior Communication Customer Focused Training and Development Improvements Employee Engagement Accountability & Teamwork Mutual Trust and Respect

Openness & Trust Standard Work

Leadership 领导
Linkage & Flow

Competitive Wages and Benefits One Piece flow Identify and Time-based Eliminate Negatives CT=TT Elimination of Waste Our Total Employee Engagement

Lean Philosophy ( 1994 )
operating approach 精益理念 精益理念(1994) ) - 我们的营运方式
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Enterprise Excellence Overview 企业优化概观 Leadership领导
You can’t be a Lean Leader without behaving in accordance with PEP principles… they are our people strategy 你若不按PEP原则待人,就不能成为精益领导者… PEP是我们的待人策



PEP functions in an environment of Principles of Excellence … values are clear & communicated PEP在卓越原则的环境中发挥其功能 … 价值 清晰,人人理解

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Enterprise Excellence Overview 企业优化概观 Leadership领导
Principles for Excellence require and support us in our quest for Enterprise Excellence … that requires Lean Leaders leading 卓越原则协助并支持我们追求卓越企业, … 这要求精益领导者发挥领导力 The Wrong Principles … perfectly applied Lead to failure The Right Principles … imperfectly applied Lead to success 完善应用错误的原则…导致 完善应用错误的原则 导致 失败 但尚不完整的应用正确的原则…引向 引向成功 但尚不完整的应用正确的原则 引向成功
There is no room for compromise !

没有妥协的空间! 没有妥协的空间!
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Enterprise Excellence Overview 企业优化概观
Leadership领导 领导 The ultimate form of disrespect is... 不尊重的终极形式是... 不尊重的终极形式是

Threatening our Employees future if we as Leaders... 如果作为领导者的我们... 如果作为领导者的我们 Don’t respond to business Threats 对企业威胁没有做出反应 Don’t respond to Business Opportunities 对商业机遇没有做出反应 Don’t respond to our Obligations 对我们应尽的义务没有做出反应 那么, 那么,我们就会对员工的未来造成威胁

There is a difference… between Knowing and Doing 知和做… 认知和做 是两回事
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Enterprise Excellence Overview 企业优化概观
Leadership 领导

Remember… 请牢记… 请牢记 You will leave a Legacy as a Leader 你将成为领导的模范

What do you want it to be, decide ahead of time
你想留下什么样的领导模范? 你想留下什么样的领导模范?要提前谋划

You are accountable for what you teach…how you lead 你对所传授的…以及如何领导 以及如何领导…要负责任 你对所传授的 以及如何领导 要负责任

It’s Leadership…
这就是领导力… 这就是领导力

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Enterprise Excellence Overview 企业优化概观

Total Employee Engagement

全员参与

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与

Pulling Together the Knowledge and Energy of all Employees 把全体员工的认知和力量汇集成一股拉 认知和力量汇集成一股 把全体员工的认知和力量汇集成一股拉力

Goal
目标
$$

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与 Lean Principles, applied properly, provide a legitimate forum of Employee Engagement
精益原则运用得当可为员工的参与 精益原则运用得当可为员工的参与 合法的 提供一个合法的 论坛

I’m ready, put me in Coach 我准备好了, 让我上场吧!

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与

Everyone is “key” in the Lean Enterprise 在精益企业中, 在精益企业中, 每一个人都是至关重要的

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement…… and Enterprise Excellence 全员参与…… 和企业卓越 全员参与
Developing our culture to implement & sustain change … 建立持续改进的企业文化

Goodrich Values
Enterprise wide

Positive Employee Philosophy ( 1983 ) Our work environment
积极员工理念( 积极员工理念(1983) 员工理念 ) -我们的工作环境 我们的工作环境 我们的工作

Goodrich 泛企业价值规

Ethical Effective 2-way Behavior Communication Customer Focused Training and Development Improvements Employee Engagement Accountability & Teamwork Mutual Trust and Respect

Openness & Trust Standard Work

Leadership 领导
Linkage & Flow

Competitive Wages and Benefits One Piece flow Identify and Time-based Eliminate Negatives CT=TT Elimination of Waste Our Total Employee Engagement

Lean Philosophy ( 1994 )
operating approach 精益理念(1994) ) - 我们的营运方式
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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与

Lean Philosophy, Goodrich Values, & the Positive Employee Philosophy complement each other.
精益理念,古德里奇价值, 积极员工理念( 员工理念 ),三者相辅相承。 精益理念,古德里奇价值, 积极员工理念(PEP),三者相辅相承。 ),三者相辅相承 They三者... Enable operating with respect for individuals & the

business 在尊重个人和企业的理念的同时使得公司运作 Lead to an environment that has an engaged workforce 引向一个能使员工全身心投入的环境 Maintain a customer & shareholder focus
保持以客户和股东为中心 Ensure competitiveness in the marketplace 确保市场竞争力 Provide rewards and increased security of employment 及加强 供奖赏 及加强就业保障
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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与 As we 当我们 ...
Engage in changing the business 投身于业务的改革 Utilize the best ideas (Within the Lean Principles) to improve the business 在精益原则内) 使用最佳点子(在精益原则内)来改进提高业务 Take action to secure the future 采取行动, 采取行动,保障未来 Understand the Principles (training) and apply them 了解原则 (培训),并将其应用 培训),并将其应用 ),

Then 然后 ……...

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与 Countermeasures will be effective, and… 各种对策就会行之有效,并且… 各种对策就会行之有效,并且 Improvement Targets will be positively impacted and… 正面地影响所改善的目标,而且… 正面地影响所改善的目标,而且… Corporate Goals will be achieved, 实现公司的目标, 实现公司的目标 Customer will be satisfied! 达到客户满意! 达到客户满意 Environment for Implementing Lean 实施 精益的环境 精益的

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与

Total Employee Engagement

全 员 参 与

Leadership

+

领 导

Change

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与
Frustration Anxiety Confusion

困 惑

焦 虑

沮 丧

Resistance to change 对改变的抗拒

Low

Knowledge of Lean Principles 对 的
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High

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与

解 决 问 题 能 力

Rate of Change
革新速度

Low

Knowledge of Lean Principles 度
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High

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与

Today’s CI activities are for tomorrow’s Business Results 今天CI的行动是为了企业明日所要达成的业绩

提 高 业 绩

Performance Improvement

“Actions in the Workplace” 在工作场所 的行动

Time delay, results trail actions.

“Tangible business results” 实质的业绩增长

业绩 ..

行动

The duration ??

持续时间 ??

Time 时间
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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与 Rate of Change 革新速度
Leadership 领导必须: 领导必须

must have a clear understanding of the Goals and be able to effectively articulate them.

清楚理解目标,并能够有效地表达 清楚理解目标,
must Choose to become Lean Leaders and guide team and individual efforts in “Pursuit of the Goals”

选择成为精益领袖,并且能在‘追求目标的努力中’ 选择成为精益领袖,并且能在‘追求目标的努力中’ 成为精益领袖 指导团队和个人的努力

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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与 Rate of Change革新速度
All Employees全体员工必须 全体员工必须: 全体员工必须

must Choose to understand the Goals and how they are to be achieved 选择理解目标及如何达成目标 选择理解目标及如何达成目标 must Choose to focus on achieving the Goals through use of Continuous Improvement / Lean 选择运用持续改善/精益 达成目标 选择运用持续改善 精益
Success will come from making the Right Choices and Achieving the Goals with a Bias for Action 成功将来自正确的选择, 成功将来自正确的选择,和 倾向付诸行动以达到目标
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Enterprise Excellence Overview 企业优化概观 Total Employee Engagement 全体员工参与

Strive for Excellence

力求卓越
We are only limited by our own expectations
唯一能限制我们成就的是 我们对自己的期望

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Enterprise Excellence Overview 企业优化概观

Standard Work 标准作业

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Enterprise Excellence Overview 企业优化概观 Standard Work 标准作业 Standardized Work and Work Standards are two entirely different things. 标准作业和作业标准是完全不同的两回事

Standardized Work is a Kaizening process (a verb not a noun). 标准作业是一个持续改进的过程(是个动词,不是名词)。 标准作业是一个持续改进的过程(是个动词,不是名词)。

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Enterprise Excellence Overview 企业优化概观 Standard Work 标准作业 Is the least waste way that we currently know to do tasks & activities. 完成任务的方式. 是目前我们所知以最小浪费 完成任务的方式 Is dynamic, it will change. 是动态的,不断变化. 是动态的,不断变化 Is the baseline for improvement. 是改善的基准 Is only comprised of standard operations. 只包括标准操作

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Enterprise Excellence Overview 企业优化概观 Standard Work 标准作业 Standard Operation 标准操作:
A combination of human motions, actions, thoughts that are required to carry out a task or activity in the least waste way, and is composed of three elements: 人的动作、操作和操作所需的思维结合而成, 需的思维结合而成 由人的动作、操作和操作所需的思维结合而成,以最小浪费的方式 完成任务或活动。且包含三大成分: 完成任务或活动。且包含三大成分: 1. Customer Requirements (Takt Time)节拍时间 节拍时间 2. Work Sequence - order of tasks & activities 作业顺序(任务和活动顺序 作业顺序(任务和活动顺序) 3. Standard Work-in-Process 标准在制品

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Enterprise Excellence Overview 企业优化概观 Standard Work 标准作业
Standard Operation Expectations 对标准操作的期望: 对标准操作的期望 Follows the human through the process 全程跟踪操作员 Standard Work Combination Sheets should be developed for everything we do. 对任何我们所做的事情都要制定标准作业综合表 Identical activities will have identical Standard Work, developed by the employees who perform that activity. 同样的活动应该具有相同的标准作业, 同样的活动应该具有相同的标准作业,标准作业由从事该活 动的员工来制定. 动的员工来制定
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Enterprise Excellence Overview 企业优化概观
Standard Work 标准作业
There can be no improvement -- no Kaizen -- without the basis of Standard Work

没有标准作业作为基础, 就不会有任何改进 也 没有标准作业作为基础, 就不会有任何改进 –也不会有改善

Standard Work details the motions, actions, thoughts of the employee & the process sequence in completing the tasks or activities in producing a part or processing information / data

标准作业详细列出了员工为所要完成的任务或行动(例如:加工一个部件、 标准作业详细列出了员工为所要完成的任务或行动(例如:加工一个部件、 详细列出了员工为所要完成的任务或行动 或处理信息、或数据),要进行的相关动作、行动和思维以及工序。 ),要进行的相关动作 或处理信息、或数据),要进行的相关动作、行动和思维以及工序。

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Enterprise Excellence Overview 企业优化概观
Standard Work 标准作业
It is the statement of the least waste way of processing through the best combination of people & equipment, the least amount of Work In Process possible, showing where to check for quality & where there are safety issues

这是一份通过在生产中将员工和设备进行最优化安排、最少在制品的陈述, 这是一份通过在生产中将员工和设备进行最优化安排、最少在制品的陈述, 员工 进行最优化安排 显示出何处需要进行质量检查,何处有安全 质量检查 安全问题 它显示出何处需要进行质量检查,何处有安全问题

It provides a routine for consistency of an operation & a basis for improvement

它为作业的连续性以及改进的基础提供例行的程序。 它为作业的连续性以及改进的基础提供例行的程序。 作业的连续性以及改进的基础提供例行的程序

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Enterprise Excellence Overview 企业优化概观
Standard Work 标准作业 Makes Managing (Scheduling/Staffing) Easier 使管理(制定计划/调配人员 调配人员) 使管理(制定计划 调配人员)易如反掌 Facilitates the Ease Of Multi-skilling 促进多能工的实现 Basis for Improvement - Making Problems Obvious (Visual) (提高可视度 提高可视度) 改进的基础 — 使问题显而易见 (提高可视度) Identifies and Minimizes Variation 识别并减少差异 Prohibits Backsliding 防止后退 Keeps us Compliant 服从规范 Sets the Expectation for Continuous Improvement 制定持续改进的目标
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Enterprise Excellence Overview 企业优化概观
Standard Work 标准作业

Involves the precise definition of Normal in such a way that the Abnormal is exposed Real Time ... and must be dealt with, resulting in Continuous Improvement
包含了对正常 的精确定义,以这样的方式,异常状态被即时暴露出 包含了对正常 的精确定义,以这样的方式,异常状态被即时暴露出 来,并且必须加以应对,从而达到持续改进 并且必须加以应对,从而达到持续改进. 持续改进

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Enterprise Excellence Overview 企业优化概观
Standard Work 标准作业

Standard Work 标准工作 Countermeasures 应对策略 Visual Controls 目视管理

C.I.
5 WHY 五个为什么 五个为什么

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Enterprise Excellence Overview 企业优化概观 Standard Work 标准作业
It provides the opportunity to deal with facts 使我们有机会处理 处理事实 使我们有机会处理事实

Historical Data
历史数据

Facts
事实

The Toyota Production System deals only with facts 丰田生产系统仅只处理事实 丰田生产系统仅只处理事实
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Enterprise Excellence Overview 企业优化概观
Standard Work 标准作业

Some Fundamentals一些基本理念
“People at the work place must write the Standard Work because they understand their work unlike anyone else … … out of date standard work at the work place is indicative of poor leadership” “标准作业必须由作业场所的员工来填写, 标准作业必须由作业场所的员工来填写, 因为他们比任何人更懂得自己的工作 … …过时的车间标准作业是领导无力的表现” 过时的车间标准作业是领导无力的表现” 过时的车间标准作业是领导无力的表现

… Shingo
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