# 8D problem solving worksheet(问题解决工作表)

Ref 9

Z0410051582

Problem Solving Worksheet

Prepare for Problem Solving 准备问题解决

Is an Emergency Response Action Needed?

0

- Does the problem warrant/require an 8D? If so comment why and proceed. - 此问题是否需要应用 8D？如果是的，填写原 因并继续

(If needed document actions in Action Item Table) 是否需要紧急反应措施？ （如果需要的，将措施记录在措施表格内）

Team Assembled - Establish a small 1
group of people with the process/product knowledge, allocated time, authority and skill in the required technical disciplines to solve the problem and implement corrective actions. 成立一个小组，成员具有工 成立团队 – 成立一个小组，成员具有工 生产知识， 艺/生产知识，时间，权限与所需技能以解决问 生产知识 时间， 题并实施修正方案。 题并实施修正方案。

Team Goals: 团队目标： Team Objectives: 团队任务：

Skills

Responsibility

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
Form: 1765.329 -196/1

Ref 9 - Provides the starting point for solving the problem or nonconformance issue. Need to have “correct” problem description to identify causes. Need to use terms that are understood by all.

Problem Description

Sketch of Problem 问题草图

2A

Customer(s): 客户 List all of the data and documents that might help you to define the problem more exactly? 列举所有可以帮助更准确地定义问题的数据与文 件？ Is there an action plan to collect additional information? 是否有行动计划以收集额外的信息？ Prepare Process Flow Diagram for problem. 给问题准备流程表

2B Who 谁

IS 是
Who is affected by the problem? 被影响的是谁？ Who first observed the problem? (Internal/external) 谁首先发现问题？（内部/外部） To whom was the problem reported? 问题报告给了谁？ What type of problem is it? 问题的类型是什么？ What has the problem? 什么发生了问题？ What is happening? 发生了什么？ Do we have physical evidence of the problem in our possession? 我们是否有问题的物质证据？ Why is this a problem? 这为什么是个问题？ Is the process where the problem occurred stable? 发生问题的流程是否稳定？

IS NOT 不是
Who is not affected by the problem? 不被影响的是谁？ Who did not find the problem? 谁没有发现问题？ What does not have the problem? 什么未发生问题？ What could be happening but is not? 什么可能发生问题却没有发生？ What could be the problem but is not? 什么可能是问题但是却不是？

What 什么

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
Form: 1765.329 -196/1

Why 为什 么

Why is it not a problem? 为什么不是问题？

How When Much/ Where 什么时 Many 多 哪里 候 少

Where was the problem observed? 问题在哪里被发现？ Where does the problem occur? 问题发生在哪里？ When was the problem first noticed? 问题第一次被注意到是什么时候？ When has it been noticed since? 从什么开始被注意到？ Quantity of problem? 问题发生数量？ How Much is the problem causing in dollars, people, & Time? 问题损失多少金额，人员和时间？ What is the trend (continuous, random, cyclical)? 趋势是什么（持续，随机，循环）？ Has the problem occurred previously? (If so attach previous PSWs & CIFs) 问题之前是否发生过？（如果是，附上之前的 PSW 与 CIF）

Ref 9 Where could the problem be located but is not? 问题可能出现在哪里却没有？ Where else could the problem be located but is not? 问题还有可能出现在哪里却没有？ When could the problem have been noticed but was not? 什么时候问题可能被发现却没有？

How many could have the problem but don’t? 问题可能发生多少却不是？ How big could the problem be but is not? 问题可能多严重却没有？

What could the trend be but is not? 趋势可能是什么却不是？

How Often 频率

Problem Description - Combine the relevant information, this will be your Problem Description 问题描述 – 包括相关信息，这将成为你的问题描述

2C

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Form: 1765.329 -196/1

Ref 9

Temporary actions to contain the problem and “fix” until permanent correction is in place. (Note: Validate that the action taken works).

Interim Containment Actions -

3

List containment action(s) here and fully document Actions in the Action Item Table.

Diagnose Root Cause – Analyse for “Root Cause” of the problem.
Point.

Identify and verify the Escape

4A 4AA

Brainstorm the possible causes of the problem (attach) 使用头脑风暴以寻找问题的可能起因（附上）

Cause and Effect Diagram (Attach copy of complete diagram(s) as appropriate) 起因与效果图（酌情附上完成的图表）
How made? 如何被制造？ Why did it get out?为何出厂？ Problem (effect)

People 人

Materials/Info 材料/信息

Machine 设备

Method Environment Measurement Method Environment 方法 环境 测量 方法 环境 Note on Diagram(s) circle the most likely contributors (3 max) from each side.

Measurement 测量

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Form: 1765.329 -196/1

Ref 9

4B

5 – Why Analysis 起因分析

Ask – Why did this happen? 问 – 为什么发生？ Ask – Why did this happen? 问 – 为什么发生？ Ask – Why did this happen? 问 – 为什么发生？ Ask – Why did this happen? 问 – 为什么发生？ Ask – Why did this happen? 问 – 为什么发生？ Root Cause(s): Describe Root Cause(s) here. Action Plan - Based on the team’s discussions.

4C

Begin to complete the Root Cause Action Plan to verify and validate the root causes and test the escape point. Document this on the Action Item Table.

5

Solutions determined to be the best of all the alternatives. Document and verify the Permanent Corrective Action (PCA) in the Action Item Table.

Identify Solutions – Solutions that address and correct the root cause.
（PCA）到措施表中。

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
Form: 1765.329 -196/1

Ref 9

Validation - Implement and validate to ensure that corrective action does “what it is supposed to do.”

6

Detect any undesirable side effects. Document this on the Action Item Table. Return to root cause analysis, if necessary.

7 7A

(Design / Information Systems Review) - Determine what improvements in systems and processes would prevent problem from recurring. Ensure that corrective action remains in place and successful.

Prevention

Address Similar Systems - List similar systems with the potential for the same defect.
for items identified. Process / Item 流程/零件 Accountability 责任人

Issue a CIF

CIF #

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Form: 1765.329 -196/1

Ref 9

7B

Review the following documents / systems. 回顾以下文件/系统 Document 文件 Accountability 责任人
Completion Date 完成日期 Planned Actual 计划 实际

Management System Manual 管理系统手册 Manufacturing Work Instructions 生产工作指导 Inspection Work Instructions 检查工作指导 Flow Charts 流程表 Control Plans 控制计划 Design FMEA 设计 FMEA Process FMEA 工艺 FMEA Gauges/MMD/IMTE 规/MMD/IMTE PPAP Engineering Change Approval 工程更改批准 Manufacturing Forms 生产表格 Inspection Forms 检查表格

8

- Use all forms of employee recognition and document as necessary. Celebrate successful conclusion of the problem solving effort. Formally disengage the team and return to normal duties. – 使用所有形式的奖励与必须的记录，表彰对解决问题所作的努力的成功总结。正 式解散小组并返回到正常工作中去。

Was the PSW Effective? Yes 问题解决工作表是否有效？ Yes/No Signature/Title 是/否 签名/头衔 yes Dean Burnett

Date 日期 06/05/10

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
Form: 1765.329 -196/1

Ref 9

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
Form: 1765.329 -196/1

Ref 9

Note: This is an electronic master, the user is responsible to check always the hard copy to ensure it is the latest revision.
Form: 1765.329 -196/1

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