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商务英语课件meeting a client at an airport


Chapter 3 Reception
Unit 1 At an Airport

Lead-in
? ? ? ? ? Q1:How is the weather these days? (windy/sunny/cloudy) Q2:Do you know anything about your city? (be famous for food/history/culture/fruits) Q3:Do you have any plan or arrangements ? ? (eating/shopping/entertainment)

Dialogue
? Could you tell me some useful expressions in the dialogue? ? thank you for doing… ? ? ? ? freshen up overcome the jet lag help sb. with sth I think I can manage myself.

Universal Pattern
? ? ? ? ? Confirming Self-introducing Greeting Free chatting Offering help

Confirming
? Excuse me, but aren’t you Mr./Ms….from…? ? Excuse me, you’re Mr./Ms….from...,aren’t you ? ? Excuse me, it’s Mr./Ms….from…, isn’t it?

Self-introducing
? ? ? ? I am … from… My name is… from… Let me introduce myself. I am… from… Allow me to introduce myself. I am… from…

Greetings
? How do you do? ? Nice/Glad/Pleased to meet you. ? How are you/How are you doing?

Free Chatting
? Did you have a nice trip? ? How was your trip/flight/journey? ? Did you have a good time on your way here? ? Did you have a smooth flight? ? Would you like to have a good rest in the hotel?

Offering help
? ? ? ? ? May I help you with…? Would you like me to do…? Could I do… for you? Let me do… If it would be of any help/use, I’d be happy to do… for you.

Just say it.
? I need to f___ ___ after the long journey. ? We have known a lot through c____. ? It’s___ ___ ___ you to a___ everything for me. ? Did you have a s___ f___? ? He will be present at the meeting ___ p___. ? I always get bad ___ l___ when I travel.

Just translate
? 1.Excuse me ,sir,Are you Mr.White from New York? ? ? 2.I'm ***,from Guangzhou Textile Import &Export. ? ? 3.Welcome to Guangzhou ,Mr.White,our manager will come to greet you later at the hotel ? ? 4.Did you have a pleasure trip? ? ? 5.Yes,I enjoyed it very much. ? ? 6.Anyhow ,it's a long way to China ,isn't it? I think you must be very tired. ?

Just translate
? 7. But I'LL be all right by tomorrow and ready for business. ? 8.Do you know where the baggage claim area is?

? 9.How many pieces of luggage do you have?
? 10. I wish you have a pleasant stay here. ? 11. Thank you for meeting me at the airport. ? 12.If all is ready ,we'd better start for the hotel.

Just have a try!
? You are going to make a dialogue based on the following situation: ? LiMing, a clerk from Shanghai Machine Tools Factory is meeting a client named Jack Green from London at the airport.After the introduction and free chatting, he offers to help the client to carry the luggage.

Attention!
? There are some general rules for introductions: 1. A man is always introduced to a woman. 2. A young person is always introduced to an older person. 3. A less important is always introduced to a more important person.


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